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Order & Delivery
A customer can choose among three methods to place an order with us.
1. Place order online in VeriSign secured page using Credit Cards - VISA, Master Cards, AMEX, Discover.2. After placing order online you can pay us through direct bank deposit or transfer to our following account in Barclays Bank -
Mr. Sachin Shrestha
Barclays Bank
Account Number 10121118
Sort Code 20-27-48
3. Download, print and fax the Order Form to our fax number: XXXXXXXX with necessary details in the form filled. In this method, a customer does not have to register in our site as member. Obtain our color printed catalogue (for customers only in UK only) and choose the gift items from it. Call UK Tel Number: +44 7878116781, +44 7841526585,
+44 7939510396 for free delivery of printed catalogue.Visit our website http://uk.thamel.com for most updated price and more items to choose from our Shoppe.
Delivery
After the acknowledgement of proper payment, the delivery will be made within the date specified by the sender in our business day. Please allow yourself orders at least 48 hours prior to delivery.Perishable items can not be delivered outside Kathmandu Valley at this moment. Non perishable items are delivered through a 2nd party shipping partner for orders outside Kathmandu Valley around the different cities in Nepal. Check delivery locations for a complete list of cities delivered outside Kathmandu Valley.
Please note that the delivery may be delayed due to unpredicted events like holidays, Nepal Bandas, strikes and other activities that may obstruct transportation.
Delivery cost for gifts up to 6 (six) kg is free of cost within Kathmandu valley. Additional shipping charge is subject to be applied for orders outside Kathmandu Valley depending upon the locations and weight, volume and nature of the gift item. Delivery charge includes insurance as well.
Order confirmation:
uk.thamel.com has adopted a unique confirmation method to ensure the delivery of gifts that are sent to Nepal at a free of charge. Once we receive an order, we shall contact the recipient to make arrangements for a personal delivery. With the approval of the recipient, our delivery representatives will take a digital picture of the recipient accepting the gift and send the confirmation email within 24 hrs of delivery with a link to view the digital pictures as special token of our service. For orders outside Kathmandu valley the delivery is made by our 2nd party shipping partner and only email confirmation will be sent for such orders.Delivery will be made on the date specified by the sender while processing the order. Please make sure that you provide us your email address and the telephone number of the recipient.
End Note
Our highest priority is our customers' trust in us. Owing to the nature of online shopping, the customer does not actually see the ordered item. We back out this from our affiliate network of top quality branded vendors. As we greatly value our customers' trust we take all necessary steps to make sure that the goods delivered are in top condition and meet every detail and specifications made.
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